Frequently asked questions

Orders are processed within 3 to 4 business days, and transit takes another 3 to 6 business days. Most orders arrive within 6 to 10 business days of being placed. Orders placed before 2:00 PM EST are processed the same business day.

Nothing. Shipping is free on every US order, with no minimum spend. The price you see at checkout is the price you pay.

We currently deliver to the United States only.

You have 45 days from delivery to return any item that's unworn, unwashed, and has its original tags attached. Email support@johnpaulthomas.com with your order number and we'll send you the correct return address. For change-of-mind returns, return shipping is at your cost. There are no restocking fees.

Let us know as soon as possible, ideally within 7 days of delivery, with your order number and a photo of the issue. Faulty items are covered for the full 45 day window, and we'll arrange a replacement or a full refund, including return shipping, at no cost to you.

If your order hasn't been dispatched yet, we can update the address, change items, or cancel it. Email us as soon as possible with your order number. Once an order has shipped, it can't be changed, but you can still use the 45 day return window.

When your order ships, you'll get a confirmation email with a tracking number and link. If you haven't received tracking within 4 business days of ordering, get in touch and we'll chase it down.

Our pieces run true to size. Each product page has a size guide with how to measure. If you're still unsure, email us your chest and waist measurements and the piece you're looking at, and we'll size you properly before you order.

Email support@johnpaulthomas.com or call +1 (716) 409-9676, Monday to Friday, 9am to 5pm EST. We reply to every message within one business day.